In Andrew gives a tour of Taffy Town to a group of young schoolchildren. Taffy Town seems like a wonderful place, as evidenced in the warm video that plays for visitors hosted by the founder, Uncle Dudley. He is known to children as the man who makes all the taffy in the world. Tess reveals that when Uncle Dudley died five years ago, the spirit behind Taffy Town died with him. Monica meets Bo, son of Uncle Dudley and the current owner of Taffy Town. Bo has never been able to live up to his father's genial image, and has come to hate being saddled with the responsibility of Taffy Town. To make matters worse, Taffy Town is losing money, and Bo hires Monica as an efficiency expert to figure out why. Monica starts to interview the employees of Taffy Town, and finds the veteran staff to be hard working, yet a little lacking in spirit. Clarence, a blind man, works as the taste tester. Susie, following in her family's footsteps, works the big taffy machine while nursing a quiet love
